FAQ

Commissions:

Can I commission you for a custom piece?

Absolutely! Please feel free to send me a message via the contact page, or email me at info@vigintinovem.com regarding commissions.

 

Do I have to pay for my commission up front?

I require half of the commission price up front, and the remaining balance is due at the point of completion.  

 

Do you offer customized apparel?

Yes, this is something I offer, but please bear in mind that a customized product is a commission. You will have to pay for the artwork in addition to the cost of production, taxes and shipping for the item.

 

Shipping:

How long does shipping take?

Shipping generally takes 3-7 business days, but expedited shipping is available for an additional cost.

 

 Return/Exchange Policy:

If I have an issue with my item, can I exchange/return it?

Yes, in most cases. You have 14-days to return or exchange any unused item(s) if there is an issue with your purchase. Please send me a message via the contact page and I will assist you with the return process.

NOTE: *No returns will be offered for commissioned work.

 

Specialty Items:

Can I request a specific piece of artwork on an item that is not listed?

Yes! All non-commissioned artwork can be printed on various items. Visit the contact page for inquiries and/or requests.